Computer support · International
Computer support at home and on-site — PC, Mac, Linux, network
Clear diagnostic, transparent pricing. Intervention within 24–72 h in a 25 km radius of Yerres. Remote support available across France.
Slow computer, flaky Wi-Fi, email that refuses to sync, a backup to set back up: ZenQuality intervenes on-site (travel free within a 25 km radius of Yerres, then €1 / km beyond), remotely across France, or via hardware drop-off at the Yerres address (91). Clear diagnostic, transparent pricing, no jargon.
Support offerings
- PC, Mac and Linux troubleshooting — on-site, at your office, or by dropping off the hardware in Yerres (91)
- Hardware diagnostics (disk, RAM, power supply, display)
- Virus, malware and ransomware removal
- Wi-Fi and network configuration & hardening
- Professional software installation
- Data recovery and automated backup
- Support for individuals and seniors
Our approach
Pragmatic approach: understand the problem first, then propose the least expensive solution that holds over time. No overpriced hardware, no blanket replacement — we repair when it makes sense, replace when it is justified.
Frequently asked questions
Which kinds of computer issues do you handle?
All common incidents: slow PC, blue screen, computer that won't boot, virus or ransomware, data loss, unstable Wi-Fi, unrecognised printer, broken email, migration to a new machine. A first diagnostic is done by phone or remotely, for free.
Do you travel to the customer?
Yes, I travel on-site for computer support. Free travel within a 25 km radius of Yerres (91) — that covers large portions of Essonne, Val-de-Marne, Seine-et-Marne and Paris. Beyond that radius, travel is billed at €1 / km. Alternatives without travel: remote support (handles most incidents), or dropping the hardware off at my Yerres address (see dedicated FAQ).
Can I drop off my hardware at your address for repair?
Yes. For any hardware repair (PC, Mac, console, hard drive, peripheral) you can drop the equipment at my address in Yerres (91) — 9 allée du comité de Brunoy. No travel fee applies in that case; only the time spent working on the device is billed (€50 / hour, including a 30-minute diagnostic). Please book the slot via the contact page first.
How much does computer support cost?
Computer support is billed at €50 / hour, including a 30-minute diagnostic. An advance quote is provided beyond 2 hours of work. Simple diagnostics are often bundled into a larger intervention. Monthly packages and maintenance contracts exist for professionals.
My computer feels very old — do I have to replace it?
Not necessarily. An SSD upgrade plus extra RAM can extend a PC's life by 3 to 5 years for €100–€200 in hardware. Every diagnostic ships with an honest recommendation: repair, upgrade, or replace, based on real-world use.
Contact
+33 7 75 78 10 74A question? A project? Don't hesitate to contact us.
We typically respond within 3 to 5 business days.
Book an Appointment
Pick a time slot and we'll call you at the number provided.